Does this replace AirCover or my insurance?

No. Claimfrog doesn't provide coverage. It documents your property and each stay so the claim you file through Airbnb or your insurer has the evidence it needs.

What does Airbnb ask for in a damage claim?

Airbnb's help center asks hosts to document the damage with photos or videos and provide repair or cleaning estimates and/or receipts, within 14 days of the responsible guest's checkout.

Can a co-host help keep the inventory up to date?

Yes. Premium lets you share your inventory with one person and Business with up to 4, so they can add and update items. Stay checks are done from your own account.

Does it work for VRBO or direct bookings?

Yes. Stay checks work for any booking. The 14-day deadline tracker follows Airbnb's rule.

For short-term rental hosts

Guest damage claims, backed by before-and-after proof

When a guest breaks something, Airbnb asks for photos, values and receipts, and you only have 14 days after checkout to ask. Claimfrog keeps a documented inventory of every furnished room and a photo record of every stay.

Free plan · No credit card · Unlimited items

Lakeview Cabin · Stay Oct 14–18

Guest checked out Oct 18

10 days left to claim

Living room Before ✓ After ✓
Primary bedroom Before ✓ After ✓
Kitchen Before ✓ After –

Damage flagged: primary bedroom

Upholstered headboard stained · replacement value $640 · receipt on file

Start Airbnb claim →

Why it matters

The 14-day clock
Airbnb asks hosts to request damage reimbursement within 14 days of the guest's checkout. Busy turnovers make that window easy to miss.
Before vs. after
Without a dated photo from before the stay, it's your word against the guest's about what was already chipped, stained or missing.
Values and receipts
Reimbursement needs evidence of the damage and what it costs to repair or replace. Hunting for receipts mid-turnover costs bookings.

Sources: Airbnb Help Center: damage reimbursement for hosts

What you get

Host mode stay checks
Premium
Before/after photos by room for each stay, with damage flags and notes.
Deadline tracker
Premium
A countdown to the 14-day window after checkout, on the dashboard.
One-tap claim
Premium
Start a claim pre-filled with the stay details and affected items, then download the claim package.
Furnishings inventory
Free
Every item with photos, serial numbers, receipts and replacement values.
Room capture
Premium
Inventory a furnished room from 20 photos or a 90-second video.
Multiple listings & team
Business
Manage several properties and share your inventory with up to 4 co-hosts or team members.

Get set up in an afternoon

1
Inventory each furnished room with room capture.
2
Add receipts and values for anything a guest could damage.
3
Start a stay check: photos before check-in and after checkout.
4
Damage? Flag it and start a claim from the stay before the deadline.

Recommended plan

Premium

Host mode, room capture and adjuster links for one rental. Managing several listings or a team? Business adds multiple properties and lets up to 4 team members share your inventory.

Start on the free plan, upgrade any time
Unlimited items on every plan

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Questions

Something else? Email [email protected].

Guest damage claims, backed by before-and-after proof

Why it matters

The 14-day clock

Before vs. after

Values and receipts

What you get

Host mode stay checks

Deadline tracker

One-tap claim

Furnishings inventory

Room capture

Multiple listings & team