Stay checks: before-and-after photos for every stay

Platforms ask for proof that damage happened during a specific stay. A stay check gives you exactly that: photos of each room before the guest checked in and after they checked out, with timestamps Claimfrog keeps for you.

Before the guest arrives

1. Open Host and click New stay check. If your calendars are connected, click Start stay check on the stay under From your calendars instead: the guest, reservation code and dates fill in for you.
2. Enter or check the reservation details.
3. Under Before photos, take or choose photos: a wide shot of each room, plus close-ups of valuable or fragile items. Label each photo with its room.
4. Click Save stay check.

Need to add more later? Click Before photos on the stay check.

After check-out (before cleaning)

1. On the stay check, click Record check-out.
2. Photograph each room from the same angles as the before photos.
3. Add Notes, for example "Red wine stain on living room rug; cracked lamp base in Bedroom A".
4. If something is damaged, turn on Damage found. The reporting deadline appears and you can start a claim. See Guest damage claims.
5. Save, then click Mark completed when the stay is done. Reopen brings it back if you need it.

Click Show before / after to compare the photos side by side.

Tips

• Take after photos before the cleaners arrive. Once it's cleaned, the evidence is gone.
• Same angles, same light: matching shots make damage obvious.
• Cleaners and co-hosts can do stay checks too. Invite them as Editors on the property. See Invite people to a property.
• Photos must be images under 10 MB. Larger files are skipped and you're told how many.