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Start a claim with claim mode

Claim mode walks you through what happened and which items were affected, then builds a claim package and gives you your insurer's contacts in one place.

All plans 2 min readUpdated Open in Claimfrog

If something happens (a leak, a fire, a break-in, a storm, guest damage) claim mode turns your inventory into what your insurer needs. It takes three steps and you can save and come back at any time.

Steps

  1. Open Claims and click Start a claim. You can also select items on the Items page and click Start claim, or click Start a claim under Had a loss? on the dashboard.
  2. What happened
    • Choose the Type of loss: Fire / smoke, Water damage, Theft / burglary, Storm / weather, Guest damage (rental), Accidental damage or Other.
    • Enter the Date of loss and describe what happened in plain words.
    • For guest damage, fill in the Guest stay: platform, guest name, reservation code, check-in, check-out and the next guest's check-in. See Guest damage claims.
    • Click Next.
  3. Affected items
    • Search or filter by room, and tick the affected items. Select everything in a room is handy for fire or water losses.
    • Items missing evidence are flagged: No original photo, No value, No receipt, No serial #.
    • The running total shows how many items you've selected and their replacement value.
    • Click Next.
  4. Review & send
    • Check the totals: items, replacement value, and how many have original photos.
    • Strengthen your claim lists gaps you can still fix. Click Fix missing photos and details to fill them in, then come back.
    • Use your insurer's details: open the Insurer claims site or Email my agent with the claim details filled in.
    • Click Download claim package for the PDF. See The claim package PDF.
    • On Premium, create an Adjuster link so your adjuster can view everything online. See Share a read-only link.
    • Click Save claim.

Good to know

  • Claims are saved as Draft until you mark them Filed. See Track and update claims.
  • No insurer saved? Click Add insurer details to add them in Settings. They appear on your package.
  • On a shared property, editors can create claims. The claim belongs to the property, so everyone with access sees it.
  • Claimfrog prepares your documentation. It doesn't file the claim with your insurer for you or decide what's covered.

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